Terms & Conditions

This Agreement is entered into between Cincy Doggy Bus ("Company," "we," "our," or "us") and the pet owner ("Owner," "Client," or "I").

This Agreement governs all transportation, pickup, drop-off, handling, supervision, and related services provided by Cincy Doggy Bus.

Booking transportation constitutes acceptance of this Agreement.

Owner certifies that:

• They are the legal owner of the dog.

• The dog is at least 12 weeks old.

• The dog is physically able to participate in transportation.

• The dog has not knowingly bitten another person or animal within the past 12 months unless previously disclosed and approved.

• All information provided to Cincy Doggy Bus is truthful and accurate.

• Emergency contact information is current.

• The dog is free of any contagious illness.

Failure to disclose behavioral or medical concerns may result in permanent removal from service.

Owner agrees that their dog is current on all vaccinations required by Company policy.

Owner understands they may be required to provide proof of vaccinations before transportation begins.

Failure to provide documentation may result in immediate cancellation.

Dogs may not ride if they are experiencing: vomiting, diarrhea, fever, contagious illness, fleas, ticks, open wounds, respiratory illness, or any condition that could endanger other dogs.

Company reserves the sole right to refuse transportation for health concerns.

Dogs must be able to safely participate in a group transportation environment.

The following behaviors may result in immediate removal from service: aggression, excessive barking, lunging, snapping, biting, resource guarding, fighting, escaping restraints, repeated disruption, threatening staff or other dogs.

Company has sole discretion in determining whether a dog's behavior presents a safety concern.

If, at any point before, during, or after pickup, Company determines that a dog is displaying aggressive, unsafe, fearful, reactive, or otherwise unsuitable behavior, Company may: refuse transportation, end transportation immediately, return the dog to the Owner, require immediate pickup, or permanently remove the dog from future services.

The Company's decision is final.

No refunds, credits, or rescheduled rides will be provided for transportation denied or ended due to behavior.

Company reserves the right to refuse service at any time for reasons including but not limited to: aggression, unsafe behavior, illness, failure to follow policies, incomplete paperwork, unsafe pickup conditions, weather, mechanical issues, or staff safety concerns.

Owner understands that transportation with other dogs carries inherent risks, including but not limited to: scratches, minor cuts, dog-to-dog interactions, motion sickness, anxiety, stress, injury, escape attempts, illness, and death in rare circumstances.

Owner voluntarily accepts all risks associated with participation.

Owner voluntarily assumes all known and unknown risks associated with dog transportation.

Owner understands no environment involving multiple animals can ever be guaranteed completely risk-free.

To the fullest extent permitted under Ohio law, Owner releases, waives, and forever discharges Cincy Doggy Bus, its owners, employees, contractors, volunteers, agents, affiliates, successors, and assigns from any liability arising out of or related to: injury, illness, escape, death, property damage, dog fights, transportation delays, veterinary expenses, emotional distress, lost income, or claims by third parties.

This release applies whether caused by negligence or otherwise, except where prohibited by law or in cases of gross negligence or intentional misconduct.

If Company reasonably believes emergency veterinary treatment is necessary, Owner authorizes Company to obtain medical treatment.

Company will attempt to contact Owner first but may proceed if Owner cannot be reached.

Pickup and drop-off times are estimates.

Traffic, weather, road closures, emergencies, mechanical issues, or unforeseen events may affect scheduling.

Company shall not be liable for delays.

Owner authorizes Company to enter the designated pickup and drop-off location.

Owner assumes all risks associated with granting property access.

Company is not responsible for gates, fences, doors, or home security systems.

Owner agrees the dog will wear identification.

Company is not responsible for replacing lost collars, tags, harnesses, clothing, or accessories.

Owner understands all bookings reserve transportation space.

Owner cancellations are subject to Company policies.

Company reserves the right to cancel service at any time.

All payments are non-refundable and non-transferable unless agreed upon in writing.

No refunds will be issued for: missed pickups due to Owner error, Owner cancellations, aggressive behavior, illness, removal from service, failure to comply with Company policies, late arrivals, no-shows, weather-related changes, mechanical issues requiring cancellation, or route modifications.

Company may issue credits solely at its discretion.

Transportation approval for one ride does not guarantee future acceptance.

Company may discontinue services at any time.

Owner agrees to reimburse Company for damages caused by their dog, including but not limited to: vehicle damage, cleaning costs, seat damage, equipment damage, property damage, or damage caused to another client's belongings.

Owner agrees to defend, indemnify, and hold harmless Cincy Doggy Bus from any claims, lawsuits, damages, attorney fees, veterinary bills, or expenses arising from: Owner's breach of this Agreement, dog bites, dog attacks, property damage, injury caused by Owner's dog, or failure to disclose medical or behavioral history.

Owner grants Company permission to photograph or video the dog during transportation for promotional, educational, advertising, and social media purposes without compensation unless Owner opts out in writing before services begin.

Company is not responsible for lost, damaged, or destroyed leashes, harnesses, collars, clothing, toys, blankets, food containers, or personal belongings.

We welcome both spayed/neutered and intact dogs.

However, for the safety and comfort of all dogs, any dog displaying behavior that is disruptive, overly sexual, aggressive, or unsafe during transport or group play may be separated, returned home, or removed from group activities at our discretion.

Female dogs in heat may not participate until their heat cycle has ended.

Your dog's safety is our top priority.

On days with heavy rain, thunderstorms, temperatures above 85-90°F, below 40°F, or poor air quality, outdoor activities will be replaced with supervised indoor play and enrichment.

If snow, ice, flooding, or hazardous road conditions make travel unsafe, Cincy Doggy Bus may delay, modify, or cancel service. We'll monitor the forecast closely and notify you as early as possible if weather is expected to impact service.

Company reserves the right to modify, delay, shorten, reroute, or cancel transportation due to weather or road conditions.

See the full Weather Policy for more details.

Company shall not be liable for delays or failure to perform due to events beyond its reasonable control, including severe weather, natural disasters, acts of government, civil disturbances, labor shortages, vehicle breakdowns, road closures, or other emergencies.

This Agreement shall be governed by the laws of the State of Ohio.

Any disputes shall be resolved in the appropriate courts located in Hamilton County, Ohio, unless otherwise required by law.

If any provision of this Agreement is found unenforceable, the remaining provisions shall remain in full force and effect.

This Agreement constitutes the entire agreement between Owner and Company and supersedes all prior verbal or written understandings.

Owner agrees that checking a box, typing their name, signing electronically, or completing a booking constitutes a legally binding electronic signature.